Lifetime Exchange & Buy-Back Policy:
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Koka, within Pakistan. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of 500 pkr.
This means your product’s current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
*We offer a lifetime exchange & buy-back guarantee on all purchases made from Koka within Pakistan.
The value of the exchanged product after deductions towards making charges and discounts will be credited to your BlueStone account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.
If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Koka shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.